How Audio Streaming works
When the user is streaming Audio to an Airtame dongle, the sound is automatically muted on the user’s machine so that it only comes from the display. If the user tries to unmute or adjust the volume on the PC, it will not have any effect on the received stream but may un-mute the PC resulting in audio clashing, where it sounds from two places at once at different times.
To adjust the volume, you must use the volume controls of the display that is receiving the stream.
Some screens and projectors, including Epson, have a setting called "Image Processing" which, when set to "Fine" can cause for audio to become out of sync with video. Changing this setting to "Fast" will correct this issue.
Problems With Windows OS
There are two known issues when streaming sound on windows. One is because 5.1 surround sound is not supported and the other is on low-power consumption devices like notebooks and tablets.
Symptom: No Audio is being transmitted to the Airtame TV/Projector
This issue is due to Airtame's compatibility with 5.1 surround sound. It is possible for the user to fix this issue by following these steps:
- Right-click on the speaker icon in the tray (Bottom-right)
- Select "Playback devices"
- Highlight your default device with a single click
- Select "Configure"
- Select Stereo and hit next.
- Select "Front left and right, hit next and then hit finish.
- Restart the Airtame app or your PC.
Symptom: Audio continues to sound from Computer at the same time as on the streamed screen.
Some low powered devices (e.g. tablets) use hardware acceleration. In this case, the user must simply disable the audio hardware acceleration following the steps below:
- Right-click on the sound icon and select Playback devices
- Select the speakers and click on properties
- Go to advanced tab in properties
- Disable hardware acceleration