The updates that we make for your Airtame device are packed with changes. These changes can be features, fixes or improvements and sometimes we change almost everything. This means that they can be big in size and take up to 20 minutes on a normal internet connection and even more, 60 minutes, on a bad internet connection.
When a device is updated, it starts off by downloading the update file from our servers (0-80%). Then it will begin to copy and install those files on the memory of the device (80-90%). It then finishes up by verifying that everything went ok (90-100%) and then it reboots itself.
This means that the device is always safe from failure in case it freezes, loses internet connection or loses power. Although it may say "Do not Disconnect Device", If you believe that it is not going anywhere, (I.e you have waited for some minutes with no change) you may have to reboot the device by pulling out the power.