If you are having a bad streaming experience with lag/latency, artifacts or disconnects it can be caused by many different factors. Remember that some delay will always exist and Video mode has a 1 second delay preconfigured.
There are overall three things that can cause bad streaming quality:
- Network problems between Airtame and Router
- Network problem between Computer and Router
- Computer performance problems
☝️ Initial steps to do before investigating further
- Check that your computer App is updated
- Check that the Airtame device is updated
- Reboot Airtame
- Reboot computer
- Connect power if using a Laptop (On Windows ensure that no power saving mode is enabled)
- Ensure the Airtame is getting the 1Amp of power it needs.
- Ensure that no programs are running that either consumes CPU or network.
- Resetting may be all you need!
📡 WiFi Related Issues
The first is to get an idea of how your Airtame is setup in your environment:
- Is it on its own network or part of another network? other device's network traffic can disrupt the constant stream
- Is the device hiding behind Wifi blockers? Water and metal can block wifi signal so achieving direct line of sight between an access point and Airtame is the best setup.
- Check if the network connection is causing problem following this "Ping" guide.
- Restart your PC or close all other programs to check if these are interfering.
- Try to connect directly to the Airtame WiFi network to check if that's better.
- Follow this guide on how to improve network connection or this recommended network set up.
- Check that your computer or router doesn't have any power saving settings enabled. This will potentially reduce the throughput rate or increase network latency.
💻 Computer Related Issues
If you are using an older computer this can easily be the reason for experiencing delay when streaming. But many other factors can actually add delay on even the newest state-of-the-art PC when, for example, other programs or the PC manufacturer interferes with network performance.
- Open "Task Manager" on Windows or "Activity Monitor" on Mac and check how much CPU % is being used. If your computer is consuming 90-100% when streaming this will reduce the streaming experience and potentially add delay.
- Try closing all other programs or restart your computer to check if other programs are affecting the streaming. Continuos synchronizing programs like Dropbox, Drive, OneDrive can hog the network connection.
- On Windows Choose another "Power Mode". This can cause up to 2 seconds of delay when using "Battery Saving" or modes configured by the computer brand of the PC.